Frequently Asked Questions

This is a short list of our most frequently asked questions.

For more information about Aztetic, or if you need support, chat with us (click the orange chat button on the bottom right), email us hello@aztetic.com, or leave message us on our facebook page here.


General

What is aztetic?

Aztetic is a Software-as-a-Service (SaaS) application for online entrepreneurs who want to sell products and manage event tickets online.

If I have a question about Aztetic, whom should I contact?

We have a dedicate team to help you. Chat with us (click the orange chat button on the bottom right corner) or email us hello@aztetic.com We also provide a list of tutorials to ease your process.

Do I need to have my own server or hosting?

No. We handle everything for you.

Can I host aztetic on my own hosting or server?

No. Aztetic is Software-as-a-Service (SaaS) application which only exists in our server. You cannot download aztetic to be used on your desktop nor plugin to be installed on your server.

How secure is aztetic?

Every single bit of data transferred from your computer to our server is enrypted with 128-bit industry standard encryption — which applies to everything from customer to store admin. Some sensitive data are also encrypted on our server to prevent hackers from stealing your information. You have absolutely nothing to worry about.

Store

Do you offer free trial?

YES we do! You may create a store and enjoy all features for free for 1 days! You will only be charged on the first day when your trial period has ended.

What type of payments do you accept?

For store subscription, we accept payment via Visa & Mastercard credit or debit card. We do not accept manual bank transfer or other methods of payment.

Can I change my current plan?

Yes, you can change your plan at any time.

Can I sell physical products?

Absolutely. You may sell physical products (books, clothing, accessories) as long as it has only one variation. We are sorry that we do not cater eCommerce products will multiple variations.

Do you support mobile devices?

All customers with devices of any size with modern-web capability can make orders on aztetic. However, managing store is currently only supported on desktop / laptop.

Can I use custom domain for my store?

In the meantime, we do not offer custom domain. We may provide this functionality in the future and we will inform you.

Can aztetic access my store's data?

No. We do not have access to your data. Your data is encrypted the moment it leaves your computer and only you can access it — neither aztetic nor our affiliates may access your data.

What happens if I stopped my payment?

Your store will be suspended when the second attempt of collecting payment failed. You won't be able to access your store and no orders wil be fulfilled. Simply update your payment method and your store will be automatically reactivated.

How do I cancel my account?

You can cancel your account by going to store plan settings.

Will you delete my store?

When you cancel or failed to make payment, we will keep your store for 30 days. We will keep informing you via email as the date nears. Once deleted, no one can access your data and it will be lost forever.

Where is my refund?

Refunds are handled by PayPal (same as payment). This process usually takes not more than 1 week.

If you used debit card to make payment, then the refund amount will be available in your bank account within 1 week. While for credit card, the amount will be credited back to your credit card account.

Payment Gateways

What method of payments can I offer my customers?

We have multiple channels ready to cater Malaysian needs including manual bank transfer, MOLPay, and PayPal. With MOLPay, your customers will experience seamless payment via Maybank2u, CIMB Clicks, RHB Now, and more.

MOLPay

How do I register my store for MOLPay account?

If you already have a MOLPay account, fill in the Merchant ID and verify key in your store settings. However, you will not enjoy reduced transaction rate.

If you don't have a MOLPay account, kindly email us at hello@aztetic.com. In the email please tell us your store name on aztetic and registered company name. Our support team will get back to you soonest possible.

Which payment channels are offered by MOLPay?

MOLPay offers multiple payment channels including credit card, Maybank2u, CIMB Clicks, RHB Now, and more. Check out MOLPay for more info.

Is there any fee for signing up?

No. When you sign up for MOLPay with aztetic, all setup fees are waived. However, when you are applying for credit card channel, you are required to pay RM900.00 one-time deposit to the bank (via MOLPay).

Where the money goes?

When customers pay, the total amount goes directly to your MOLPay account. Aztetic does not handle your money in any form. Refer your MOLPay account for settlement info (normally every week on thursday).

What is the transaction rate for MOLPay? Anyting special?

Refer table below for transaction rate tier.

Total monthly transactions amount (RM) Transaction rate
Normal with Aztetic
0 — 100,000 3.0% 3.0%
100,001 — 500,000 2.8%
500,001 — 2,000,000 2.6%
2,000,001 — 5,000,000 2.5%
5,000,001 and above 2.4%
  • Transaction rate applies to all channels.
  • Transaction rate follows the table above or RM0.60 whichever is higher.

PayPal

How do I offer PayPal as payment gateway to my customers?

Go to your store settings and fill in your PayPal email address. Then aztetic will handle the rest.